Your Investment, Returned: A Simple Guide to Your MAP Refund

Every investment should deliver value and your MAP meter is no exception.

If you purchased your prepaid meter through the Meter Asset Provider (MAP) Scheme, we’ve made it easy for eligible customers to receive their refunds as electricity credits in line with the amended Order of the Nigerian Electricity Regulatory Commission (NERC).

In this guide, we’ll show you how the process works, where to check your refund status, and what to do if you need assistance.

So, How Does It Work?

We’ve designed the process to be as seamless as possible. There’s no need to visit our office or complete lengthy forms. Here’s what to expect:

• We’ll notify you directly. If you’re eligible, you’ll receive an SMS and an email from us.
• Look out for your refund details. Your notification will include your Meter Number, the amount credited (₦), and a unique 20-digit Load Token.
• Load your token. Simply enter the token into your prepaid meter just as you would a regular recharge token, and your electricity units will be credited immediately.

Why Is the Refund Credited as Electricity Units?

To make the process faster and more convenient, approved refunds are converted into electricity units and credited directly to your prepaid meter. That means you can begin enjoying the value of your refund straight away, without any additional steps.

Check Your Refund Status Anytime

Wondering whether your refund is ready? We’ve made that easy too.

Simply visit our dedicated MAP Refund Portal: https://maprefund.abujaelectricity.com/

From there, you can check your refund status and access your refund token anytime.

Need a Hand?

If you believe you’re eligible for a refund but haven’t received your notification or can’t retrieve your refund details through the portal, we’re here to help.

Simply send an email to map.refund@abujaelectricity.com with evidence of your MAP meter payment, and we’ll review your request and provide the necessary assistance.

You can also visit any of our Customer Experience Centres, call us on 08039070070, or reach out through any of our digital channels.

Our Commitment Continues

Every improvement we make is aimed at delivering a better customer experience. The MAP refund programme is another way we’re making our services more transparent, accessible and convenient for the customers we serve.

We appreciate the trust you place in us and remain committed to delivering reliable service every step of the way.

Together, we are powering a more transparent future.