The Debt Management Department is responsible for defining and setting the strategic direction for the recovery of the Company’s defined debt, formulating and implementing high-level debt reduction strategies as well as leading the business process associated for the defined debt.

• 1. What are my payment options as regards handling and clearing my debts?
  Ans: There are two payment options available to anyone who is indebted to AEDC.
  They are full payment and payment by installment for installment. While full payment is encouraged, the payment by installment is available on a case-by-case basis and guided by the Company’s policy.
• 2. What will happen to my debt settlement if I get a prepaid meter?
  Ans: This will be programmed into the account of the customer and spread over a prescribed period of time in accordance with the Company’s policy on payment by installment.
• 3. How will MAP scheme help me regarding my debt reduction?
  Ans: Settlement of debt by installment is available under applicable terms and conditions. Full payment is however encouraged.
• 4.I have made payment after disconnection that was carried out and I was made to pay additional charges for reconnection. I still have admin charges on my bill. Is that right?
  Ans: Except for agreed payment by installment, full settlement of outstanding debt is required as partial settlement (without agreement) would warrant further disconnection. Other charges are applicable for energy theft and similar illegalities.
• 5.I have made several payments that are not reflecting in my account. The debt currently on my bill is not realistic. How can I resolve this issue?
  Ans: You can also contact us on 08152141414, 08152151515, 08150191919 or 08150181818.
• 6.I was billed N7,000.00 while enjoying 13 hours of light a day. Now I get billed N20,000 for 8 hours of light a day. Please, how realistic is this?
  Ans: Estimated billing is a function of availability and utilization. Kindly contact us on 08152141414, 08152151515, 08150191919 or 08150181818.
• 7.Although I have been on vacation for the last 6 months, your staff however kept serving me with bills, which they drop at my doorstep. What can I do about this debt as I did not enjoy the service?
  Ans: Billing would continue in instances of continued consumption except the customer formally requests for suspension of service. A full disconnection of service from your point of connection would eliminate any billing during the period of vacation.
• 8.I acquired a meter under the CAPMI scheme but the meter became faulty and I was subsequently placed on estimated billing. I still have CAPMI balances due to me, but I am interested in MAP Scheme. How do I go about this?
  Ans: Upon reconciliation, the refund due will be be made by AEDC. We advice you to kindly contact us on 08152141414, 08152151515, 08150191919 or 08150181818
• 9.What is the composition of my outstanding balances?
  Ans: Energy charge at applicable tariff and VAT (@ 5%) and any other outstanding charges for energy theft.
• 10.I am interested in debt reconciliation and I have written several letters for this but I am yet to get any feedback.
  Ans: Kindly contact us on 08152141414, 08152151515, 08150191919 or 08150181818
• 11.How can a staff representing AEDC for Debt management, negotiation and reconciliation be verified?
  Ans: Request for the identity card of the staff and verify the details by calling our Debt Management help line 0906 280 2100 for the validation of the staff’s details.
• 12.My debt was migrated to my prepaid meter but I am currently under disconnection because I still receive a post-paid bill.
  Ans: Kindly contact us on 08152141414, 08152151515, 08150191919 or 08150181818.
• 13.I have already cleared my debt but I do not understand why I am asked to still pay the same debt again.
  Ans: Kindly contact us on 08152141414, 08152151515, 08150191919 or 08150181818.
• 14.I just moved into an apartment and I met an accumulated debt. Why should I be responsible for clearing this debt?
  Ans: The debt represents unpaid accumulated bills for services previously rendered and enjoyed at the property. Kindly contact your Property Manager/Owner for resolution.
• 15.I was placed on the wrong tariff for long time. Although the error has been corrected, I am being requested to settled the bill accumulated while my account was on a wrong tariff. What can I do about this?
  Ans: Kindly contact us on 08152141414, 08152151515, 08150191919 or 08150181818
• 16.I am interested in clearing my debt but what level of debt forgiveness can I get?
  Ans: Debt is a representation of unpaid accumulated bills for services previously rendered and enjoyed by the customer and as such must be settled in full.
• 17.I was wrongly served with a fraud bill, which now forms a significant part of my debt. How can this be resolved?
  Ans: Kindly contact us on 08152141414, 08152151515, 08150191919 or 08150181818
• 18.I was served with a fraud bill a few months ago, subsequently I kept receiving the same fraud billed amount on my bill as a normal bill month in month out.
  Ans: Kindly contact us on 08152141414, 08152151515, 08150191919 or 08150181818
• 19.I live in a compound of 6 flats sharing the same bill. I would like to have a separate service line from the rest of the flats. How can I go about this?
  Ans: Kindly contact the nearest AEDC office
• 20.I currently enjoy VAT exemption status as a customer but VAT is still included in my bill. How can this be resolved to avoid this error from your side?
  Ans: Kindly contact us on 08152141414, 08152151515, 08150191919 or 08150181818
• 21.A debt was wrongly migrated to my meter and I cannot pay for energy I did not consume. How can this be resolved, please?
  Ans: Kindly contact us on 08152141414, 08152151515, 08150191919 or 08150181818