- 1. I will like to first make payment for my MAP Meter how do I achieve that?
Payment for meters is not the first process of the MAP, in fact payment is actually the fifth process. We will also want to iterate that customers are not to make payment for meter to anyone, organization, group or any account number that is not authorised by AEDC Plc.
After you have gone through the steps 1 – 4 in the next FAQ below, AEDC will formally advice you via sms or email on how payment modalities.
- 2. Please describe the complete process of being metered under the MAP scheme.
MAP PROCESS AS SIMPLE AS 123
Step 1: Customer will go to AEDC Website “www.abujaelectricity.com” to initiate request to be metered.
Step 2: Customer fills in all necessary details including customers phone number as directed in the Application Guide Tab provided on the Web Portal.
Step 3: Customer’s premises will visited to perform site verification to determine the type of meter the customer needs
Step 4: Customer is advised via SMS or email to go ahead to make payment with proper payment instructions
Step 5: Customer makes payment
Step 6: Customer is metered within 10 working days.
- 3. If I want to make inquiries about MAP, please where will I go?
- You can visit any of our Area offices to get more information on the MAP process, please click on the link below to view the list of AEDC Area Offices. https://www.abujaelectricity.com/our-offices/
- You can also visit AEDC MAP Office which is located at 56 Yaounde Street Wuse Zone 6 FCT Abuja Nigeria for more information.
- 4. As a New Customer, how do i key into the MAP Process?
- 5. As an Existing Customer, how do i key into the MAP Process?
Visit the AEDC official website www.abujaelectricity.com. Follow the step by step process as provided in the Application guide www.abujaelectricity.com/application-guide/ to complete the process of registering your request for a meter via the AEDC web portal
- 6. How do I know my contract number?
To know your “contract number”, please pick any of your AEDC Electricity bill and identify your unique 9-digit contract number on the left hand side of your bill. The last two digits “01” should not be included.
- 7. I want to separate my account from my co-tenant, and be metered under MAP?
This is considered separation of account, the customer visit the AEDC official website www.abujaelectricity.com to download and fill Form 74 via this link www.abujaelectricity.com/downloads/ or visit your nearest AEDC office to obtain and fill the form. Please see our list of offices here https://www.abujaelectricity.com/our-offices/. The separation of account will be done at the point of meter installation.
- 8. What is MAP?
It means Meter Asset Provider.
- 9. What is the MAP Regulation?
One of the key highlight of the Nigeria Electricity Supply Industry (NESI) in 2019 will be the implementation of the Meter Asset Provider (MAP) regulation which came into effect on 8th of March, 2018. The MAP Regulation will regulate the provision of meters to power consumers upon its implementation. Under the MAP framework, customers will be able to request and pay for their meters under an instalment plan of up to 10 years. Consumers can also elect to pay for the meters upfront.
- 10. Who is the MAP?
The MAP is a willing vendor or 3rd party approved by NERC to provide meters having met all the necessary criteria. Under the Regulation, the MAP will provide meters. Customers can choose to make full upfront payment or make payment in installments over a period of 10 years in exchange for a meter service charge, which the consumer will pay to the distribution company on an agreed frequency e.g. monthly. The distribution company will then remit the meter service charge to the MAP up to 10 years.
- 11. When will it be implemented?
The MAP regulation came into effect on 8th March, 2018 with a notification that it would be enforced by the Nigerian Electricity Regulatory Commission with effect from 3rd April 2018. Further to these timelines, distribution companies such as AED Plc have initiated procurement processes, in view of this; the flag off date was 1 May 2019.
- 12. How soon will I get metered after purchasing a meter?
MAP must provide the meter within 10 working days of receiving payment. Faulty meter will also be replaced for free within two days of notification unless the meter was damaged by the customer. Where the customer damages the meter, the meter will be replaced only after receipt of the full cost of the meter from the customer.
- 13. Why is the MAP Regulation necessary?
This regulation is an initiative of NERC to close the metering gap currently estimated at about 4.74 million as at December 2017. The shortage of meter has resulted in the estimation of customer bills and in recent time, there has been an increasing clamor by customers to put an end to estimation through the provision of meter to all electricity consumers. It is estimated that about N200 billion would be required to close the huge metering gap in the electricity industry.
- 14. What are the Benefits?
• Accuracy of billing of customers
• Energy accounting is ensured
• Energy management/conservation by customers
METER ASSET PROVIDER (MAP) REGULATION
• It will ensure transparency
• Customers will have their premises metered in good time
• Ultimately, both customers and the service provider such as AED Plc will be the better for it.
- 15. What is a metering service charge?
The metering service charge is for customers who have not fully paid for their meters and are on installment payment plan ranging from 1 – 10 years. During this period, deduction will be taken through their vending amount until the actual cost of the meter has been amortized.
- 16. Please describe the complete process of being metered under the MAP scheme. MAP PROCESS AS SIMPLE AS 123
Step 1: Customer will go to AEDC Website “www.abujaelectricity.com” to initiate request to be metered
Step 2: Customer fills in all necessary details
Step 3: Customer will indicate if his payment option is in full or installment
Step 4: Customer’ premise is to perform site verification in determining the type of meter customer needs
Step 5: Customer is advised via SMS or email to go ahead to make payment with proper payment instructions
Step 6: Customer makes payment
Step 7: Customer is within 10 working days.
- 17. Will I be able to pay cash for upfront payment of the meters under MAP Scheme?
No cash payment should be made to anyone. Payments are to be made online using your debit cards or payment will be made in the banks to designated escrow accounts for each vendor.
Customers will be advised to make payments via sms.
- 18. Do I need to allow AEDC & MAP officials for access into my premises for monitoring, reading and any other related duties?
YES, they can be identified with their respective ID cards.
- 19. When I have a faulty meter that needs replacement what do I do.
Lodge your complaints to any AEDC offices closest to you and your complaints will be escalated to MAP who will repair/replace your meter within 2 working days of being notified of such faults at no additional cost if the damage is not from the customer.
- 20. What if my meter faults are not resolved within the stipulated time, will I still pay for meter service charge?
No, you are not liable to pay for metering service charge for the billing period unless the delay was due to inaccessibility of the customer’s property or willful damage of a meter.
- 21. What if I don’t receive a replacement meter within a billing period and have been placed on estimated billing?
Your energy consumption for the last 3 months will be used to generate a bill for you.
- 22. If a customer moves within the same franchise area, and the new location he is moving to does not have a meter, who will provide the meter?
If Customer moves within the same franchise area: MAP in the new location will provide the meter to the customers. The Old MAP will refund the book value of the Meter to New MAP, customer will pay the balance.
If Customer moves outside franchise area: Customer will be paid back book balance and the applicable balance of energy.
- 23 If I purchase my meter upfront, would I pay for metering service charge?
NO! The metering service charge is for customers who have not fully paid for their meters are on installment payment plan. This periodic monthly deduction will continue until the actual cost of the meter has been amortized.
If I fail to pay for metering service charge, what happens? The accrued debt will be deducted upon subsequent payment for electricity.
- 24 What are the component of the metering service charge?
– Cost of providing the meter asset
– Ongoing cost of operating & maintain the meter
- 25 Whom does the meter service charge belong to?
The metering service belongs to MAP and not AEDC
- 26 What happens to meter request that submitted before the commencement of MAP?
They will have to purchase a meter under the MAP scheme.
- 27 How much do the meter cost?
Single phase – N36, 991.5 (Inclusive of Vat)
3 phase – N67, 055.85 (Inclusive of Vat)
- 28 If I subscribed to installment payments, will I be given high priority?
NO, High priority will be given to customers who pay upfront
- 29 Will my outstanding debts be erased under the MAP scheme?
No, your accrued debts will be migrated to your meter.
- 30 While metering an online payment, I was made to pay some charges, what are they and why should I pay?
The charge is a gateway charge, which belongs to the bank or the vendor not AEDC
- 31 Do I need to pay for installation of my meter?
NO, the cost of installation and maintenance of the meter is inclusive in the general cost of the meter.
- 32 What if my installer suggest that I pay him to enable my meter:
a. Not to consume credit as fast as usual.
b. Completely by-pass my meter or disconnect some appliances from the meter, to help me manage my credit.
Please be informed that according to the NERC regulation on unauthorized access, meter by-pass and tamper, the customer will be required to pay a stipulated penalty amount for administrative charge and reconnection fees. In addition to paying this cost, they will be liable to pay for the loss of revenue for the unauthorized consumption by paying back-bills.
- 33. Who are the MAP Vendors for AEDC?
|| FOCUSED STATES
|MOJEC INTERNATIONAL LIMITED
||FCT & KOGI
|THE MERON CONSURTIUM
|TURBO ENERGY NIGERIA LIMITED