Protection of electric power consumers’ rights in the provision and use of electricity services in Nigeria is essential.
Find below Documents that concern Customer Service regulations, standards and procedures, tariffs and general electricity issues.

• CUSTOMER COMPLAINTS HANDLING STANDARDS AND PROCEDURES, 2006
• CONNECTION AND DISCONNECTION PROCEDURES FOR ELECTRICITY SERVICES, 2007
• CUSTOMER SERVICE STANDARD OF PERFORMANCE FOR DISTRIBUTION COMPANIES, 2007
• METER READING, BILLING CASH COLLECTIONS AND CREDIT MANAGEMENT FOR ELECTRICITY SUPPLIES REGULATIONS, 2007