In line with regulatory directives on the capping of estimated bills, AEDC has completed credit adjustments for affected unmetered customers who were overbilled.
Customers will notice the credit adjustment reflected in their subsequent bill. The detailed report can be downloaded by clicking the link for the relevant period below.
January to September 2023_Cap_Refund_NERC
July Cap Refund NERC 2024
August Cap Refund NERC 2024
September Cap Refund NERC 2024
MAP MSC Refund
As a customer-focused organization, we are committed to ensuring that you receive appropriate compensation in line with the NERC MYTO regulation. Band A customers affected by supply hours of less than 20 hours per month have been compensated accordingly in the form of extra units for prepaid customers and credit adjustments for postpaid customers. Click the link to the relevant files for each month and search with your Meter Number, SPN or Account Number to view details of the adjustments made to your account. Please check back regularly for updates