NAEDL Deepens Stakeholder Collaboration to Improve Electricity Service Delivery in Nasarawa State
Nasarawa Electricity Distribution Limited (NAEDL), a subsidiary of Abuja Electricity Distribution Plc. (AEDC), has reaffirmed its commitment to improved electricity service delivery through stronger collaboration with customers, communities, traditional institutions and government stakeholders across Nasarawa State.
The commitment was reinforced during a high-level stakeholder engagement forum held in Keffi on Wednesday, June 17, 2026. The forum brought together community leaders, market associations, customers, residents and government representatives for an open dialogue on the opportunities and challenges shaping electricity service delivery across the state.
Speaking during the event, Managing Director/Chief Executive Officer of AEDC, Engr. Chijioke Okwuokenye (FNSE), represented by the Chief Operating Officer, Engr. Blessing Ogbe (FNSE), emphasised that sustained service improvements depend on collaboration between the utility and its customers, alongside continued investments in network upgrades, metering and customer service. In his address, Engr. Ogbe stated:
“ Our commitment goes beyond infrastructure investments; it is about building lasting partnerships with the communities we serve. Through collaboration, accountability and shared responsibility, we can deliver better outcomes for customers across the state.”
Engr. Ogbe also addressed the ongoing refund of meter costs to customers who paid under the Meter Asset Provider (MAP) scheme, assuring stakeholders that implementation remains fully aligned with regulatory directives. He added:
“We are fully committed to implementing the Meter Asset Provider (MAP) refund process in accordance with regulatory guidelines. Customers who are eligible will be duly attended to through a transparent and structured process.”
Reinforcing the regulatory and operational perspective, the Chief Regulatory Officer of AEDC, Engr. Emmanuel Ogwuche, noted that the stakeholder engagement programme is designed to bring customer concerns directly into decision-making processes, ensuring they are translated into practical service improvements. He highlighted ongoing network upgrades, improved operational responsiveness and strict regulatory compliance as key drivers for strengthening electricity distribution across Nasarawa State.
Speaking at the forum, the Managing Director of NAEDL, Veronica Abah, reaffirmed the company’s commitment to customer-centered service delivery and called on communities to become active partners in protecting electricity infrastructure. She noted that vandalism, energy theft and damage to distribution assets continue to undermine service reliability and impose significant costs on both customers and operators. Abah stated:
“Improving electricity service delivery is a shared responsibility. While we remain committed to expanding metering, strengthening our network and improving service quality, communities also have an important role to play in protecting electricity infrastructure and supporting initiatives that enhance service delivery. The transformers, cables and installations within our communities are collective assets that must be safeguarded for the benefit of all.”
The forum was attended by representatives of the media, security agencies, regulatory institutions, academia, community leadership structures and private-sector organisations.
A dedicated question-and-answer session allowed customers and community representatives to engage directly with NAEDL and AEDC officials on issues relating to billing, metering, service interruptions, fault resolution and infrastructure challenges. Officials responded to concerns raised and committed to follow-up actions on specific community-level issues requiring attention.
Participants described the engagement as a significant step forward, and NAEDL reaffirmed that strengthening the relationship between the company and the communities it serves remains central to its operational mandate.
