Making Your Voice Heard: Using the AEDC Self-Care Complaint Portal

At AEDC, keeping your electricity service smooth, safe, and reliable is our priority. That’s why we’ve made it easier than ever for you to report issues, monitor progress, and stay informed—all from the comfort of your home through our Self-Care Complaint Portal.

This digital platform provides a fast, convenient, and secure way to communicate with us, whether you need to report a power outage, a meter question, or a billing inquiry.

Access the portal here: AEDC Self-Care Complaint Portal

Why the Portal Matters

The Self-Care Complaint Portal was created to give you full control and visibility over your electricity concerns. By logging your complaint online, you can:

• Report complaints quickly and easily, without visiting an office or making multiple calls.
• Track the progress of your requests in real-time, so you know exactly when your concern is being addressed.
• Receive timely updates on resolutions, giving you confidence that AEDC is actively managing your request.

Did you know? Once you submit a complaint, the system generates a unique reference number. This number is our personal ticket to track progress until the issue is resolved.

By providing this transparency, AEDC ensures that every customer receives efficient, reliable service, while saving time and effort.

What You Can Report

The portal is versatile and allows you to report a variety of electricity-related issues, including:

• Power supply matters: outages, irregular supply, or concerns with local electricity infrastructure. For example, if your area experiences a sudden blackout, you can log it immediately and monitor updates.
• Meter and billing inquiries: faulty meters, billing clarifications, or general service requests. For instance, if your meter is reading inaccurately, you can provide the meter number and description for faster resolution.

How to Submit and Track Your Complaint

Submitting a complaint is simple:

1. Visit the AEDC Self-Care Complaint Portal
2. Log in to your account, or create one if you are a new user
3. Select the type of complaint and provide the required details
4. Submit your complaint and receive a reference number

This reference number allows you to track the status of your complaint until it is resolved. You can see updates as AEDC works on your request, giving you peace of mind and eliminating uncertainty.

Tip: Keep your reference number handy, especially if you need to follow up or provide additional information.

Tips for a Smooth Complaint Process

To help AEDC respond efficiently, we recommend having the following ready:

• Your Customer Identification Number (CIN)
• Your meter number
• Service address
• A clear description of the issue

Providing detailed and accurate information allows our team to investigate and resolve your concern promptly.

Did you know? Customers who provide complete information often experience faster resolution times because there’s no need for back-and-forth clarification.

Stay Connected, Stay Informed

The Self-Care Complaint Portal is part of AEDC’s commitment to enhancing customer service, transparency, and engagement. Whenever you have an electricity issue, there’s no need to search for the right channel. The portal ensures that your complaint is logged, monitored, and resolved efficiently, all while keeping you informed at every step.

By using the portal, you’re helping AEDC deliver faster, more reliable service for everyone, while ensuring that your concerns are addressed safely and effectively.