Making Electricity Easier: How We’re Putting Customers First
Electricity touches almost every part of daily life. From the moment the alarm goes off to when businesses close for the day, power plays a quiet but critical role. For us, keeping the lights on has never been the end goal. It’s the starting point.
What matters just as much is how electricity is delivered, how easy it is to access our services, and how confident customers feel when they interact with us. That is the focus going forward: making electricity simpler to manage, easier to access, and more reliable where it matters most.
Turning that promise into reality has required more than good intentions. It has meant changing how we operate, how we serve, and how close we stay to the people who depend on us every day.
Closer to Communities, Better Positioned to Serve
Our transition into a Holding Company (HOLDCO), with subsidiaries in Niger, Kogi, and soon Nasarawa, is about being closer to customers without losing consistency. It allows faster decisions, stronger local responsiveness, and better alignment with the communities we serve, while maintaining the same service standards across our network.
In simple terms, it means we can act quicker, listen better, and serve more effectively, all while operating as one unified organisation with shared values and a clear focus on service excellence.
Making Everyday Interactions Easier
For customers, convenience is no longer optional. It’s expected. That’s why we continue to expand our digital platforms to make everyday interactions with us faster and less stressful.
Customers can now:
- Pay bills quickly and securely via www.pay4energy.com
- Track the last five vending transactions using the chatbot on the Pay4Energy platform
- Log and resolve complaints easily through selfcare.abujaelectricity.com
Beyond the screens and platforms, work continues on the network itself. Through infrastructure upgrades and proactive maintenance, we are strengthening the system that delivers electricity, helping to reduce interruptions and improve overall reliability.
This is supported by our SIMPLE culture: fewer bottlenecks, clearer communication, quicker responses, and processes that make sense. It’s a shift that empowers our teams and removes unnecessary friction for customers. The goal is straightforward: service that works, without the struggle.
A Shared Role in Keeping Power Flowing
Progress, however, is a shared effort. Even the most advanced systems can be disrupted by vandalism, energy theft, and sabotage. These acts don’t just damage infrastructure; they affect entire communities.
That’s why we continue to work with customers, communities, and stakeholders to protect electricity assets. Safeguarding the network helps ensure power remains safe, stable, and available to everyone who depends on it.
What This Means for You
As these changes take root, customers should expect:
- Easier access to services
- Faster responses when issues arise
- Clearer, more transparent communication
- More consistent electricity supply
At its core, this is about confidence. Confidence that service will be accessible. Confidence that issues will be addressed. Confidence that electricity delivery is improving in ways that are practical and meaningful.
We are not just delivering power. We are reshaping the experience around it, with customers firmly at the center.
