HOW TO PROTECT YOURSELF FROM ELECTRICITY FRAUD AND UNAUTHORISED ACTIVITIES
Your Meter Is Your Responsibility Too
Your electricity meter is an important part of your relationship with your electricity provider. It records your consumption and supports accurate billing, so it should be protected from damage, tampering or interference. Attempts to bypass a meter, alter its operation or interfere with its connections are not legitimate ways of managing electricity consumption. Apart from being unauthorised, such actions can create safety risks and expose customers to consequences under the applicable rules.
If you suspect that your meter is faulty, damaged or not functioning properly, the right approach is to report it through an official AEDC channel rather than attempting to fix or alter it yourself.
What Happens to the Network Can Affect You
The electricity that powers your home or business depends on a wider network of equipment and connections. When transformers, poles, cables or other infrastructure are vandalised, stolen or interfered with, the impact can extend beyond the immediate location. Unauthorised connections and other forms of interference can also affect the safety and reliability of electricity supply within a community.
This is why protecting electricity infrastructure is not only the responsibility of the electricity provider. Customers and communities also have a role to play by treating infrastructure as shared assets and reporting suspicious activities that could endanger the network.
Be Careful Who You Trust
Electricity-related fraud can take different forms. Someone may claim to be an AEDC employee, offer to resolve a meter or electricity issue privately, or request payment through an unofficial channel. Customers should be cautious when approached in this way. If someone claims to represent AEDC, customers should take reasonable steps to verify their identity before granting access to their premises, sharing sensitive information or making any payment. AEDC customers can also use official digital channels such as the MyPower App, available on the Google Play Store and Apple App Store, or access the web platform at crm.abujaelectricity.com to access customer services and interact with AEDC through authorised channels.
The simple rule is: verify before you trust.
Your Responsibility Matters
Customer protection works best when customers also understand their responsibilities. Customers are expected to pay for electricity consumed, provide accurate information when required, protect their meters and other electricity infrastructure, avoid tampering or illegal connections, and report unlawful interference when they become aware of it. Customers also have a responsibility to engage AEDC personnel appropriately and use recognised channels when they need assistance. These responsibilities are not separate from customer protection. They are part of creating a safer and more accountable electricity environment.
Protect Yourself. Protect the Network.
Keeping the electricity system safe is a shared responsibility.
Customers can protect themselves by refusing unofficial arrangements, verifying anyone claiming to represent AEDC, protecting their meters, avoiding tampering and illegal connections, and reporting suspicious activities through recognised channels. The message is simple: know what is authorised, know what is not, and always use the proper channels. When customers take responsibility for their own electricity connections and help protect the network around them, they contribute to a safer, more reliable and more sustainable electricity system for everyone.
