Behind Every Connection Is a Shared Responsibility
When we think about electricity, we often think about the simple things it makes possible; lighting our homes, powering our businesses, charging our devices and keeping our daily lives moving.
What we don’t always think about is what it takes to make that happen.
Behind every connection is a network of infrastructure, technology and people working every day to ensure electricity gets safely and reliably to our homes and businesses. Keeping that network running is a shared responsibility, and the choices we all make play a bigger role than we might realise.
When One Person Breaks the Rules, Everyone Feels the Impact
Electricity theft is more than an illegal act; it has real consequences for entire communities.
Whether it’s meter bypass, meter tampering or illegal connections, every unauthorised use of electricity places additional strain on the network. It can damage critical infrastructure, create dangerous electrical hazards and affect the quality and reliability of power supply for customers who use electricity responsibly.
In many cases, these illegal connections also increase the risk of electrical fires, equipment damage and life-threatening electric shocks.
Protecting the network begins with choosing to use electricity the right way.
The People Behind the Service
Every day, our engineers, technicians, customer service representatives and field officers work across our franchise area to inspect equipment, restore supply, respond to faults and carry out routine enforcement activities aimed at protecting the electricity network.
When these teams visit a community or a customer’s premises, they are carrying out lawful responsibilities designed to keep the electricity system safe, fair and reliable for everyone.
Like every professional carrying out a public service, they deserve to perform their duties in an environment free from intimidation, harassment or violence.
Respecting authorised utility workers isn’t just about protecting our employees; it’s about protecting the essential services they provide. When field teams are prevented from carrying out their work, critical inspections may be delayed, safety concerns may go unresolved and improvements to the electricity network may be affected.
A simple act of cooperation goes a long way in helping us serve you better.
See Something? Say Something.
Protecting the electricity network isn’t the responsibility of one organisation alone. Customers play an important role too.
If you become aware of electricity theft, meter bypass or any other unethical practice, we encourage you to report it through our confidential whistleblowing channels. Every report helps us protect public infrastructure, improve service delivery and promote fairness for customers who play by the rules.
To ensure complete confidentiality, our whistleblowing channels are independently managed by Deloitte.
Hotline: 0800 847 6337
Email: tip-offs@deloitte.ng
Walk-in: Any AEDC Customer Experience Centre.
A Better Electricity Experience Starts with All of Us
Reliable electricity is about more than wires, poles and transformers. It’s built on trust, responsibility and cooperation.
When customers reject electricity theft, treat authorised utility workers with respect and support lawful enforcement activities, they contribute to a safer electricity network and a better experience for everyone.
Together, we can protect the infrastructure that powers our homes and businesses, support the people who work to keep the lights on and build a culture where fairness, safety and accountability benefit us all.
Protect the Network. Respect Our People. Power Our Future.
