SERVICE CENTRE MANAGER (SCM)

SERVICE CENTRE MANAGER (SCM)

This person will be reporting to the Area Manager and will manage a team of electricity sales officers and the technical team who are responsible for performing sales and marketing of electricity. The SCM will also manage allocation of energy and drive collection of energy billed to the customers within their assigned territory.

KEY ROLES / RESPONSIBILITIES

  • Plan, direct, coordinate and manage activities of staff in the entire sales area with direction from Area Manager.
  • Sets priorities, goals, and timetables for the teams to achieve maximum productivity. Plans ahead for upcoming problems or opportunities and takes appropriate action.
  • Coordinate the Commercial activities in the Service Center with particular reference to revenue generation and protection, and customer relationship management.
  • Plan, direct, coordinate and manage entire technical fault clearing to minimise disruption to services.
  • Coordinate the preparation of schedules for meter reading, billing input and bill distribution
  • Monitoring of marketers with the daily performance dashboard.
  • Drive marketing team to deliver on set targets.
  • Regularly coach and provide feedback to team members to enable them to have confidence in what they do, help them grow and drive to excel.
  • Build and utilize working relationships with internal business partners across the organization and external contacts.
  • Ensure customer disconnections and reconnections are carried out following AEDC processes.
QUALIFICATIONS

  • A Bachelor’s Degree/Higher National Diploma in Social Sciences, Engineering (Electrical or Mechanical) or related discipline.
  • A Minimum of 10 years proven experience in covering sales, business development and marketing.
  • Previous Service centre management experience or experience in other service oriented position within the banking , Telecoms or FMCGC
  • Must be technically and commercially minded with a good understanding of the power sector.
  • Ability to work with and empower others on a collaborative basis to ensure success of unit team. ALL POSITIONS WITHIN AEDC REQUIRE:

    • Integrity and professionalism.
    • Excellent written & verbal communication skills.
    • Proficient in Microsoft office application.
    • Knowledge of OSHA standards, codes, and health/safety issues.
    • Good interpersonal and Communication skills.
    • Self-motivation and self-initiative.
    • Skills to do analyses and statistics.
    • Ability to work under pressure and meet deadlines.
    SUBMISSION OF APPLICATION: THE FOLLOWING RULES APPLY WHEN SUBMITTING YOUR APPLICATION.

    Send your application based on the position you are applying for, see below:

    • SC.Manager @abujaelectricity.com for Service Centre Manager
    CLOSING DATE

    The closing date is 16th June, 2017 at 5 pm GMT. All applications should include curriculum vitae and a cover letter. The application should be emailed as stated above, the subject of your email should be position applied for. Failure to follow the instruction will lead to disqualification of your application.

    The cover letter should be addressed to:

    The MD/CEO,
    Abuja Electricity Distribution Company Plc,
    1 Ziquinchor Street, Off IBB Way
    Wuse Zone 4,
    Abuja, FCT,
    Nigeria
    Attention: The Director, Corporate Services.

    NB: only soft copy of applications will be treated

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