VENDING FREQUENTLY ASKED QUESTIONS AND ANSWER

The customer is required to liaise with the property owner(s) to resolve on the best mode of settling the outstanding against the meter.

This could result from any of the below listed problems:

  • High load/consumption
  • Energy theft
  • Leakage
  • Wrong earthen (conductor)

    • However, Customer is required to comply with SPECIAL NOTE ABOVE*

  • Take the MOST IMMEDIATE PRECAUTIONS TO PREVENT FIRE OUTBREAK
  • Customer is required to comply with SPECIAL NOTE ABOVE*
  • It is a situation where the “meter contactor/cover” is open and unable to dispense power/supply/current to Customer premise.
  • In the event of power/supply/current outage, Customer is required to comply with SPECIAL NOTE ABOVE*

    • This may result from any of the following reasons:

  • Technical Fault/loss of phase
  • Meter entering tamper mode
  • Customer is required to comply with SPECIAL NOTE ABOVE*
  • This is due to the reverse setting (roll-over) OR
  • If the meter is faulty
  • This results in back billing of energy consumed as recorded/registered on the meter
  • However, Customer is required to comply with SPECIAL NOTE ABOVE*

    • It is due to any of the following reasons:-

  • If the meter is faulty.
  • If the load/consumption on the meter is by-passed/shunted.
  • However, Customer is required to comply with SPECIAL NOTE ABOVE*

    • Resolution of this requires compliance with SPECIAL NOTE ABOVE* for appropriate advice as the situation demands

    This may result from any of the following: -

  • Vending using the wrong meter number – lay formal complaint via call centre
  • When the meter is not commissioned/activated – solution is meter commissioning/activation.
  • Change in tariff index – this requires an activation token/code to resolve.
  • Due to meter reset which usually elapses between 15 to 20 seconds.

    • Further resolution of this requires compliance with SPECIAL NOTE ABOVE* for appropriate advice

    A token is a Standard Transfer Specification (STS) with 20 digit number generated upon purchase which will release a specific amount of electricity in kWh into the meter. Broke

    No, each token is generated and encrypted using the unique ID of the meter. This is to ensure that token generated can only be used by the specific meter.

    This shape means that the meter is over loaded (this is peculiar with CONLOG (04 meter series) and HEXINE meters. Customer may reduce load where applicable OR apply through Area Office for upgrade of meter type

    AEDC (service provider)

  • If Customer vended online, revisit the online portal used in transacting/vending units for a reprint of the transaction
  • In other circumstances, Customer is required to comply with SPECIAL NOTE ABOVE* to obtain a reprint of misplaced credit token.
  • No bill is to be sent to Customers with pre-paid meters. However, all outstanding debt/arrears on the bill are transferred to/acquired on the pre-paid meter where applicable.
  • In the event you do receive any bill after meter installation please comply with SPECIAL NOTE ABOVE*
  • No please, except if you vend two tokens at the same time and mistakenly load the second token first. This will make some meters reject the first token due to the time tag on the transactions.
  • In the event such happens, Customer is required to comply with SPECIAL NOTE ABOVE* to establish the non-loaded token and re-allign to enable Customer load the units.

    • i. Old---------- Implies that the meter has timed out the token (it has expired)
    ii. DDDDD----Indicating a duplicate number entry
    iii. EEEE-----Error massage
    iv. FFFFF----Meter full
    v. Used-----Duplicate number entry

  • Visit www.abujaelectricity.com to access the VENDING HANDBOOK which will provide additional information
  • Customer is required to comply with SPECIAL NOTE ABOVE* in event of any other observation on the meter

    • CAPMI Scheme (Credit Advance Payment Metering Initiative) is a metering initiative which started in 2014. The aim is to encourage customers to make an Advance payment to obtain a meter/installation. The cost of the meter, meter box together with interest is refunded after activation in terms of the NERC CAPMI order over a period not exceeding 3 years from installation in form of free Units issue.

    Yes, most customers under CAPMI scheme are currently being activated for refund to receive a monthly free unit credit as follows:

  • It is important to note that a customer will only receive free units with the FIRST vending of the month and the free units is not carried over to the next month. Thus a minimum vending is required each month to enable the customer receive continuous refund
  • The free units issue will be suspended/deactivated once the full refund due to the CAPMI customer had been done, the meter to be change to the normal tariff category without any free unit issue.
  • Any CAPMI customer that did not receive a refund as yet, should please comply with “SPECIAL NOTE ABOVE” to record an enquiry. Apart for the meter number, the full names and address of the customer and a copy of the CAPMI payment/draft/ receipt will assist in solving the oversight.

    • Yes, if it is an accredited online vendors by AEDC. You may authenticate the online vending portal by visiting AEDC website – www.abujaelectricity.com

    AEDC (service provider)

    Please contact AEDC offices by complying with SPECIAL NOTE ABOVE* to address the issue accordingly

    This depends on the type of meter: -

  • Meter series 233; 142;140 & 071 require commission token
  • Meter series 041; 042 & 621 require activation token
  • Visit www.abujaelectricity.com to access the VENDING HANDBOOK which will provide additional information
  • For any of the commissioning or activation please comply with SPECIAL NOTE ABOVE*

    • There will be Mass Metering Project scheme that will come on board soon.

    Please comply with SPECIAL NOTE ABOVE*

    Contact the nearest Area office where the draft was tendered.

  • When payments are made after Billing cut-off date. The payments will reflect in the bill to come after that months bill
  • For further clarification please comply with SPECIAL NOTE ABOVE*
  • Lodge your complaint online using same platform used in purchasing your token AND/OR
     Comply with SPECIAL NOTE ABOVE*

    • Apply through AEDC Procurement processes

    All payments made by cards WILL be accepted at cash offices. However, customers should be aware that it is easier to vend/pay online on AEDC website with card or at Super Vendors points/POS

    No, the prepayment platform requires you purchase units, no borrowing/credit

    AEDC (service provider)

    No, meters are to be installed where it can be easily accessible for routing monitoring by AEDC Staff.