VENDING FREQUENTLY ASKED QUESTIONS AND ANSWER
The customer is required to liaise with the property owner(s) to resolve on the best mode of settling the outstanding against the meter.
This could result from any of the below listed problems:
However, Customer is required to comply with SPECIAL NOTE ABOVE*
This may result from any of the following reasons:
It is due to any of the following reasons:-
Resolution of this requires compliance with SPECIAL NOTE ABOVE* for appropriate advice as the situation demands
This may result from any of the following: -
Further resolution of this requires compliance with SPECIAL NOTE ABOVE* for appropriate advice
A token is a Standard Transfer Specification (STS) with 20 digit number generated upon purchase which will release a specific amount of electricity in kWh into the meter. Broke
No, each token is generated and encrypted using the unique ID of the meter. This is to ensure that token generated can only be used by the specific meter.
This shape means that the meter is over loaded (this is peculiar with CONLOG (04 meter series) and HEXINE meters. Customer may reduce load where applicable OR apply through Area Office for upgrade of meter type
i. Old---------- Implies that the meter has timed out the token (it has expired)
ii. DDDDD----Indicating a duplicate number entry
iii. EEEE-----Error massage
iv. FFFFF----Meter full
v. Used-----Duplicate number entry
CAPMI Scheme (Credit Advance Payment Metering Initiative) is a metering initiative which started in 2014. The aim is to encourage customers to make an Advance payment to obtain a meter/installation. The cost of the meter, meter box together with interest is refunded after activation in terms of the NERC CAPMI order over a period not exceeding 3 years from installation in form of free Units issue.
Yes, most customers under CAPMI scheme are currently being activated for refund to receive a monthly free unit credit as follows:
Yes, if it is an accredited online vendors by AEDC. You may authenticate the online vending portal by visiting AEDC website – www.abujaelectricity.com
This depends on the type of meter: -
Comply with SPECIAL NOTE ABOVE*
All payments made by cards WILL be accepted at cash offices. However, customers should be aware that it is easier to vend/pay online on AEDC website with card or at Super Vendors points/POS